F.A.Q.
F.A.Q

One Harmony is a membership program that offers benefits at hotels belonging to Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL City, as well as at Hotel Okura Group restaurants. (Certain exceptions apply.)

It’s easy to join One Harmony. You can join by applying at any of the member hotels of Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL City, as well as Hotel Okura Group restaurants. Alternatively, you can apply on-line by accessing the Join Us Now page on our website.

One Harmony is a complimentary program. There are no membership fees or annual fees.

If you wish to submit a membership application for someone who is under 18 years of age, please consult with the concerned hotel or the One Harmony Office. Those under 18 can become a member with the permission of the parent or the legal guardian.

You can apply over the telephone by calling the One Harmony Office.

One Harmony Office

From time to time, the One Harmony Office will send out important information regarding the membership program to members by email. Thus, an email address is a requirement for membership. However, in case you do not have access to email, please consult with the One Harmony Office.

One Harmony Office

Yes, you may register your mobile telephone email address. However, please note that in some cases the emails we send to you may not be displayed properly on your device. We recommend that you register an email address that you can access on your computer or mobile device such as a smartphone or a tablet. Please add [@oneharmony.com] as your acceptable domain.

Each member is registered under his/her unique email address. We regret that we are not able to accept an application for registration of more than 1 person for a particular email address. We would appreciate your cooperation to please register a different email address.

Also, it could be the case that you might have already applied for membership. Please contact the One Harmony Office.

In case you have joined the One Harmony program at a hotel by only registering your name and email address, etc. (“Simple Registration”), your registration is considered to be “Full Registration” after you have registered your address and other required information. Members registered under “Simple Registration” are required to complete “Full Registration” if they wish to redeem earned points or be invited to a higher membership tier.

Please follow these steps for “Full Registration:”

1. Please use the temporary password sent to your registered email address to sign in to My Account.

2. Go to “Update Profile” and enter your address, telephone and other information.

If you apply for the membership at a participating hotel, you will be immediately given a plastic membership card. If you apply for the membership at our website, please use your digital membership card on your mobile device. You can display your digital membership card on your mobile devices by signing in My Account & My Card, and the degital membership card is avairable for all members.

A digital card is a membership card to be displayed in your mobile devices. If you use the digital card, you do not have to carry your plastic membership card. You can display your digital card by signing in My Account & My Card with your smart phone. Also the digital card can be downloaded to Apple Wallet (Android phones are not supported at this moment.)

Go to My Account & My Card and sign in with your membership number and password. Your digital membership card will be displayed.

iOS devices: By taping “Add to Apple Wallet” on your digital membership card displayed in My Account & My Card, tap “Add” on the right top of confirmation page.

Desktops and laptops: Once you click “Add to Apple Wallet” in My Account & My card, a QR code will be popped up. Scan the QR with your iOS device and tap “Add” on the right top of confirmation page.

You can use your digital membership card with your mobile devices by signing in My Card & My Account. If you wish to get a plastic card replacement, please request through Contact Form and we will send you a replacement plastic membership card.

Each year, members are invited to become a Loyal Member or an Exclusive Member based on the total points or eligible room nights earned during the year (January to December).

Loyal Members and Exclusive Members can also earn bonus points and receive other benefits.

For details, please refer to How to Earn Points on our website.

The new membership status is valid starting from the April following your criteria evaluation, for one year. However, currently, as a special promotion, when you attain the status upgrade criteria, your membership status will be upgraded from the following month. You will receive your upgraded membership card in approximately 3 to 4 weeks after your status has been upgraded.

Your status is determined based on the total points or eligible room nights earned each year, between January and December. This status is valid from the following April until the end of March of the year after that.

Your status validity is printed on your membership card.

Yes. Any points or eligible room nights you earn during the evaluation period that exceed the minimum criteria will be carried forward to the following evaluation period, and you will start that evaluation period with the excess, carried-over points.

Points are earned based on the amount spent by the member and can be redeemed for a range of benefits, including hotel stays, room upgrades and hotel original products. Certain conditions apply.

For details, please refer to How to Earn Points

On the day you apply for membership, points you earn through using hotel facilities are credited.* For details on how points are credited, please refer to this website page.

* Notes:
1. Points can only be earned for eligible hotel stays or usage.
2. Points will not be credited for usage of facilities/room nights prior to the date of your membership application.

Points are earned for hotel stays reserved through Okura Nikko Hotels Reservation Center or official websites, or directly with a participating hotel. At certain hotels, hotel stays reserved through a travel agency, including on the Internet, may be eligible for points.

Also, you can earn points when you dine at restaurants and utilize other applicable facilities in member hotels. Please note that the number of points earned and how points are credited may differ depending on the hotel or facility. In addition, some products/packages, such as group rates or special contract rates, etc. may not be applicable. For details, please refer to How to Earn Points

Yes, you can earn points for your restaurant bill that is transferred to your room account (paid upon check-out).

You can earn points for hotel stays and dining at restaurants (eligible reservations only), when you settle your bill with an Okura Nikko Hotels Gift Check. It is also possible to earn points, when you settle your bill with an Okura Nikko Hotels gift certificate that you obtained by redeeming your points.

You can earn points for hotel stays when you settle your bill with a JAL Coupon. Please note, however, that points cannot be earned in case you settle restaurant charges wholly or partially using a JAL Coupon.

Note: JAL Coupons can be used at Nikko Hotels International and Hotel JAL City hotels, as well as certain Okura Hotels and Resorts hotels. For details on applicable facilities, please click here. (You will be directed to a Japan Airlines Co., Ltd. website.)

You can earn points for hotel stays and restaurant usage.

Note: JAL Travel Vouchers can be used at Nikko Hotels International, Hotel JAL City and Okura Hotels and Resorts hotels (with the exception of certain hotels). For details on applicable facilities, please refer to the following website. (Japanes only. You will be directed to a Japan Airlines Co., Ltd. website.)

Okura Hotels & Resorts (limited to applicable hotels)
Hotel Nikko and Hotel JAL City

Points are valid from the time earned and expire 25 months after January 1 of the following year, at the end of January.

[Example] Your credited points as of March 1, 2019 will be valid up to January 31, 2022.

You can confirm the validity of your points by signing in to “My Account” on our website.

Stay Awards can be redeemed by calling the Okura Nikko Hotels Reservations Center, or at the hotel you are staying.
Room Upgrade Awards, Breakfast Awards and Hotel Original Awards can be redeemed at the hotel’s Front Desk or restaurant.
Gift Awards can be redeemed by signing in to “My Account” on our website and submitting an application on-line, or by calling the One Harmony Office.

“My Account” on our website.
Please sign in and go to your “Account Summary” page to view your point balance.

At a Hotel or One Harmony Office.
You can also check your point balance at our hotels or by contacting the One Harmony Office.

Based on confirmation of your stay/facility use, your points/stay history can be credited as long as you notify us within 6 months from the date you used the facility.

Please contact the concerned hotel/facility or the One Harmony Office.

It is possible to pay part of your bill with points at hotels that offer “Pay by Points” as one of their Hotel Original Awards.

For details on participating hotels, please visit the Hotel Original Awards page.

Points cannot be transferred to or combined with those of another member.

Points will only be credited to the account of the member who paid the bill. However, the hotel stay will be credited to the accounts of all the members who stayed in the room.

“Stay History” refers to the number of nights that you stayed at member hotels. Each night stayed, not the number of times you stayed, is credited. Your “Stay History” is used to determine your membership tier qualification status.

Day-use packages that do not involve an overnight stay cannot be credited to your “Stay History.”
However, you can earn points based on the amount of your bill, for eligible reservations.

Your hotel stay will be credited to your “Stay History,” regardless of how you made your reservation. However, please note that “Day Use” stays that do not involve an overnight stay are not applicable.

“My Account” on our website Please sign in and go to your “Account Summary” page to view your “Stay History.”

Only number of your stay will be creditied. Please note that the nights of other rooms will not be credited as your history.

“My Account” refers to your personal membership page on our website, where you can check your points, point validity and stay history, etc. You can sign in to the account using your membership number or Email address and password.
You can also change your registered address, work contact details and other information on this page.

In case you notice any discrepancies, please notify the concerned hotel or the One Harmony Office within 6 months of the date of your usage so that we can make the necessary adjustments.

To change your address and other details, please sign into My Account on our website.
To change your name or birthdate, please contact the One Harmony Office.

Please try "Forgot Your Password?" in Sign in page at our website. A temporaly password will be delivered to your email address you registered.

In case you have set up spam filters on your email account including registration of domain names, etc. please register “@oneharmony.com” as a “safe sender” on your computer or device, and re-submit the request.
Also, we recommend that you check your spam and/or trash folders. Please note that some mobile devices may not be able to accept emails from us.
Should you have any inquiries, please contact the One Harmony Office.

There may be several reasons why you may be having difficulty signing in, including the following:

In case “Sign In Name or password is incorrect” is displayed:

Please confirm that you have entered the your information correctly, differentiating between capital or small letters, numbers, etc. and whether or not you have entered spaces. (Please hold down the “Shift” key to enter a capital letter.) In case you use Copy & Paste function on your device, please note the blank space could be included.

In case you have forgotten your password and “email is incorrect” is displayed:

It is possible that the information you entered does not match the email that was registered, or that there is no email address registered with us. Please contact the One Harmony Office and we will check your registered information.

If you have already registered before, please refrain from registration and contact the One Harmony office. In case several membership number exsist, some trouble might be happened when booking onine or staying at our group hotels.

Should you have any inquiries regarding signing in, please contact the One Harmony Office.

When you sign in using the temporary password, you will automatically be directed to the screen for setting up a new password. Please register a password of your choice, making sure that the new password is 6-12 characters (Roman letters and numbers) long and contains at least one capital letter, small letter and number.
When it is your first time to sign in, please input the first password you received in the welcome email as the current password.

Should you have any inquiries regarding signing in, please contact the One Harmony Office.

Please go to “Forgot Your Password? on the “Sign In” page of our website.
Enter your registered email address, and we will send you a temporary password by email. Then, please sign in to “My Account” and set up a new password of your choice.

In case you have not registered your email address, or if you do not have access to email, please contact the One Harmony Office.

Premium Selection is a program that provides members with even greater quality of services and hospitality at their favorite hotel. Simply by selecting one of the hotels that offer Premium Selection Benefits in addition to One Harmony Basic Benefits, you can enjoy Premium Selection Benefits offered by your chosen hotel.

If you are a One Harmony member :
You can register or change your Premium Selection hotel by signing in to “My Account” on our website. Please go to “Update Profile” and select the hotel you prefer from the list of hotels offering Premium Selection benefits.

If you are not yet a One Harmony member:
Please apply to become a One Harmony member. After joining, please sign in to “My Account” on our website, go to “Update Profile” and select the hotel you prefer from the list of hotels offering Premium Selection benefits.

Please note that you can only change your Premium Selection hotel on/after April 1 of the following year after you have registered the hotel. It is only possible to change the hotel once in a year, between April 1 and March 31.

If you register the Premium Selection hotel at the same time as enrollment, it will be displayed on the Digital Member Card and the card will not be mailed. Please use the Digital Member Card.

If you add or change the Premium Selection hotel, membership card with Premium Selection hotel name printed will be mailed within two months. Until the plastic card is delivered, please use the Digital Member Card. Digital Member Card is available to display from My Account & My card.

Yes, you can use this card in the same way as an ordinary One Harmony membership card.

Please note that only Loyal Members and Exclusive Members can select the Hotel Okura Tokyo as their Premium Selection hotel.

Please refer to the Birthday Benefits page on our website for detailed information.

Simply present your membership card or Birthday Voucher at the hotel/facility, at the time you wish to use Birthday Benefits.
Birthday Special Rate 30% off the Best Avaialble Rate will be applied to the applicable member (one night/one room). Please call the Okura Nikko Hotels Reservation Center or the concerned hotel to make a reservation.For complimentary birthday cake or dessert, you will need to make a reservation at least 2 days in advance directly with the restaurant.

Please contact the concerned hotel directly to change your existing reservation. Please note that it may not be possible to amend the reservation depending on how you made the reservation and the reservation type.

In case you wish to withdraw from membership, you are kindly requested to personally notify the One Harmony Office by telephone.
In the event of the death of a member, withdrawal will be effective upon notification from family members or relatives of the deceased.

Once you have completed “Full Registration,” you will no longer receive those email notifications.